Privacy Policy

This Privacy Policy describes how AshokGifts ("we", "us", "our") collects, uses, shares, and protects your information when you use our website, services, and mobile application (together, the "Services"). By using the Services, you agree to the practices described in this policy.

1) Information We Collect

A. Information you provide

• Contact information (such as name, phone number, email address).
• Delivery information (such as shipping address and landmark details).
• Order details (such as items purchased, customization text/images you submit, and order notes).
• Support messages (such as queries, feedback, and communications with our support team).

B. Information collected automatically

• Device and usage information (such as device type, browser/app version, pages/screens viewed, and interactions).
• Log data (such as IP address, timestamps, and referring pages, where applicable).
• Cookies and similar technologies (website) to remember preferences and improve performance.

C. Payment information

Payments, if enabled, may be processed by third-party payment providers. We do not store full card numbers or sensitive payment credentials on our servers. Payment providers may collect and process information in accordance with their own privacy policies.

2) How We Use Your Information

• Provide and operate the Services, including order processing, delivery coordination, and customer support.
• Communicate with you about your orders, updates, offers, and important service messages.
• Improve our products, content, and user experience (including troubleshooting and analytics).
• Prevent fraud, enforce our terms, and protect the security and integrity of the Services.
• Comply with applicable laws, regulations, and lawful requests.

3) Legal Bases (Where Applicable)

• Contract: to fulfill orders and provide requested services.
• Legitimate interests: to improve Services, prevent fraud, and ensure security.
• Consent: where required (for example, certain marketing communications or cookies).
• Legal obligation: to meet compliance and record-keeping requirements.

4) How We Share Information

We may share information only as needed to provide the Services, such as:

• Delivery partners and logistics providers to fulfill shipments.
• Payment providers to process payments (if enabled).
• Service providers who help us operate the Services (hosting, analytics, customer support tools), under appropriate safeguards.
• Authorities or legal entities when required by law, court order, or to protect rights and safety.

We do not sell your personal information.

5) Cookies and Tracking (Website)

Our website may use cookies or similar technologies to enable core site features, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

6) Data Retention

We retain information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and purpose.

7) Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Rights and Choices

Depending on your location, you may have rights such as:

• Access, correct, or update your personal information.
• Request deletion of your personal information, subject to legal requirements.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

Data Deletion Requests (Google Play)

To request deletion of your data associated with the app or website, email us at hello@ashokgifts.shop with the subject “Data Deletion Request”. Include the phone number/email you used and any relevant order details so we can verify your request.

9) Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take steps to delete it.

10) International Transfers

Your information may be processed in countries other than your own depending on where our service providers operate. We take steps to ensure appropriate safeguards are in place when transferring information.

11) Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date at the top indicates the latest version. Continued use of the Services after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or our practices, contact:

• Email: hello@ashokgifts.shop
• Phone: +91 98765 43210